Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and delivery address when you make a purchase or create an account.
• Payment Information: Credit card details or other payment information required to process your transactions securely.
• Agricultural Preferences: Information about your farming needs, crop preferences, and delivery requirements.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfill your orders, including nationwide delivery of agricultural products across Nigeria.
• To communicate with you about your orders, account, or customer service inquiries.
• To send promotional emails about new products, farming tips, and agricultural offers.
• To provide personalized recommendations based on your farming needs and preferences.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Encryption of sensitive data during transmission using Secure Socket Layer (SSL) technology.
• Regular security audits and updates to protect against vulnerabilities.
• Restricted access to personal information, limited to authorized SoftNaija personnel only.
• Secure storage of payment information with PCI DSS compliant systems.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

• To process payments and fulfill orders (e.g., payment processors, delivery partners).
• To comply with legal obligations, such as responding to lawful requests from authorities.
• To protect the rights, property, or safety of SoftNaija, our customers, or others.
• To provide agricultural advisory services and farming support.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt out of receiving promotional emails by clicking the "unsubscribe" link in any email.
• Request information about how your data is being used and processed.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer account information is typically retained for the duration of the customer relationship plus a reasonable period thereafter.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. Any significant changes will be communicated through our website or via email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: