At SoftNaija, we strive to ensure your satisfaction with every agricultural product purchase. Our comprehensive return policy and reliable delivery service ensure you get the best farming supplies delivered fresh to your doorstep.
We offer a 7-day return policy for agricultural products to ensure freshness and quality. Below are the details of our return policy:
To initiate a return, please contact our support team at hello@softnaija.ng with your order details and reason for the return. Our team will guide you through the process.
Phone Support: +2349058441694 (Mon-Fri 9AM-6PM, Sat 10AM-4PM)
We are committed to providing fast and reliable delivery services for all agricultural products. Here's what you need to know about our delivery process:
Orders are processed within 1-2 business days after payment confirmation. We ensure all agricultural products are fresh and properly packaged.
We currently offer nationwide delivery within Nigeria. Delivery typically takes 1-3 business days for same-day orders placed before 2 PM.
Tracking information will be provided via SMS and email once your order has been dispatched. You can monitor your delivery status in real-time.
We offer affordable delivery rates nationwide. No hidden fees for free delivery service.
Delivery times may be affected by unforeseen circumstances such as weather conditions or seasonal demand. For agricultural products, we prioritize freshness and may adjust delivery schedules accordingly. If you experience any issues with your delivery, please contact us at hello@softnaija.ng.
Yes, you can cancel your order within 24 hours of placing it. Please contact our support team at +2349058441694 to request a cancellation. For agricultural products, we recommend canceling as soon as possible to ensure freshness.
If you receive damaged or spoiled agricultural products, please contact us immediately with photos of the items and your order details. We will arrange for a replacement or full refund within 24 hours.
Yes! We deliver nationwide across Nigeria. There's no minimum order amount required for free delivery service.
We work directly with local farmers and suppliers to ensure the freshest products. All agricultural products are harvested and delivered within 24-48 hours to maintain maximum freshness and nutritional value.
Yes, you can request a specific delivery time when placing your order. We'll do our best to accommodate your preferred delivery schedule, especially for time-sensitive agricultural products.